Question 1

Which treatments can you choose at Calendula Massage?

Accepted Answer

You can choose from Swedish, Deep Tissue, Sports, Hot Stones, and Neck & Scalp massage, with thoughtful add-ons such as Aromatherapy and LED Face Light Therapy. Each treatment is designed to support your comfort and wellbeing, giving you a soothing session tailored to your needs.

Question 2

What is the best way to book your massage?

Accepted Answer

You can book your massage directly through our website, or you may contact us by phone or email if you prefer a more personal touch. We recommend reserving in advance, as our appointment times are limited and your preferred slot may fill quickly.

Question 3

What happens at your first appointment?

Accepted Answer

At your first appointment, you will have a brief consultation and complete a short form so we can understand your preferences and any areas needing extra care. This helps us tailor your treatment from the start and create a calm, supportive experience for you.

Question 4

How long do the massage sessions last?

Accepted Answer

Our massage sessions vary in length, typically ranging from 60 minutes to 90 minutes, depending on the type of massage and your preference.

Question 5

What are your studio opening hours?

Accepted Answer

You are welcome in our studio on Monday 10:00am - 2:30pm; Tuesday to Friday from 10:00am - 8:00pm, and on Sunday from 10:00 am - 6:00 pm. We are closed on Saturdays, so you can plan your visit at a calm and convenient time.

Question 6

What are your cleanliness and hygiene practices?

Accepted Answer

Our studio and equipment is regularly cleaned and sanitised, and we follow all recommended health guidelines to ensure a safe and relaxing experience.

Question 7

Are there any loyalty discounts or special promotions available?

Accepted Answer

Yes, we value our loyal clients and offer special discounts and exclusive promotions. Stay informed about our latest deals by subscribing to our website. We regularly introduce exciting offers to enhance your massage experience with us!

Question 8

What are the qualifications of your massage therapists?

Accepted Answer

Our lead therapist, Nevena, is a professionally trained and fully credentialed massage therapist, ensuring that all therapies provided at Calendula Massage meet the highest standards of quality and care.

Question 9

What payment methods can you use for your session?

Accepted Answer

You can pay securely online or in person using the online payment methods available at checkout, including credit cards (AmEx as well), PayPal, Apple Pay, Google Pay, and cash or Tap to Pay available at the studio. The process is designed to feel simple, smooth, and reassuring from start to finish.

Question 10

What should I do if I have sensitive skin or allergies to massage oils?

Accepted Answer

Please let us know before your appointment if you have sensitive skin, allergies, or any concerns about the products used. Our signature calendula-infused oil is chosen for its nourishing qualities, and we will be happy to discuss suitability with you so your treatment feels safe and reassuring.

Question 11

What should I do if I have sensitive skin, allergies, or prefer a different oil?

Accepted Answer

Please let us know before your appointment, especially if you have sensitive skin or any known allergies. We use our calendula-infused oil as part of the Calendula Massage experience, and we will always do our best to guide you kindly and supportively so your treatment feels comfortable and reassuring.

FAQ

Frequently asked questions